Michael Mauger
As Chief Customer Success Officer, Mike leads with a global perspective and directs worldwide customer support, global customer success, and knowledge management functions with a focus on support demand reduction and exemplary client satisfaction.
Prior to joining Kinaxis in 2017, Mike helped build global support and services teams around the world for Quest Software, Dell Software, SkillSoft (formerly SmartForce), and RBC Dominion Securities. With over 20 years of corporate leadership experience, Mike has an established track record of exceeding enterprise-wide service levels with a focus on customer support demand reduction and high customer satisfaction. Mike has earned multiple performance awards for delivering tangible outcomes, helped manage a customer support website that ranked in the top 10 in the industry and is a recognized leader in customer service playing many support roles throughout his career.
Mike lives in Halifax, Nova Scotia and is married with one child, a 12-year-old gaming enthusiast and YouTube legend (in his own mind!). You can typically find Mike among nature…either looking for his lost golf balls or chasing bass in our many lakes.