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Certification FAQ

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Frequently asked questions

View the Kinaxis Certification overview brochure for information on our program, or read below for answers to common questions. For additional inquiries, please contact: certification@kinaxis.com

FAQ topics

General questions and answers

What is the Kinaxis Certification Program?
The Kinaxis Certification Program enables anyone to demonstrate expertise and gain formal recognition with RapidResponse, through Kinaxis-authorized training, information resources, and then by passing the appropriate exam. Kinaxis provides certifications for both organizational and individual career goals at different levels of complexity. Our credentials provide an objective measurement of technical proficiency.

What are Kinaxis certifications?
Kinaxis certifications enable professionals to demonstrate basic, intermediate, and advanced knowledge in various areas of expertise. The certifications are either product or topic-specific, and will be very technical. Candidates should first follow the suggested pre-requisites, study, get hands-on practice, and then take the corresponding certification exam. Certifications are offered either as web-based delivery for Level 1 exams or in proctored testing centers worldwide for Level 2 & 3 exams (coming soon).

Who should get a Kinaxis certification?
The Kinaxis Certification Program is open to anyone seeking to validate their skills, at different levels and roles in working with RapidResponse. The resulting competitive technological edge and validated skills set will help certification participants with optimal usage and adoption of RapidResponse. This may become useful when seeking any career advancement.

Does my Kinaxis certification expire?
Yes, some Kinaxis certifications expire 30 months after being issued. Advance notice will be sent by our certification management system, CertMetrics at 6-month, 3-month and 1-month intervals, so you can plan time to recertify.

Why do Kinaxis certifications expire? 
Kinaxis is continually adding new functionality to RapidResponse. In order to keep pace with the technology, and keep your skills up to date, it is important to recertify to validate that your knowledge is current. This ensures you can benefit from the ongoing value that RapidResponse delivers.

How does the recertification process work?
Use this table to locate the credential and the recertification requirements. Whenever you pass an exam, the 30-month countdown begins. If you pass a higher level exam, the 30-month countdown gets reset on lower level exams. For example, if your Author Level 2 certification is about to expire, and you pass Author Level 3, the expiration for Author 2, & 3 becomes 30 months from the date you passed Author 3. You only need to maintain the highest level exam in each role. Contributor, Author 1, Admin 1 and Integration 1 do not expire.

Credentials & How to Recertify

Certified RapidResponse Administrator Level 2

  • Retake the exam

Certified RapidResponse Author Level 2

  • Retake the exam or 
  • Pass the Certified RapidResponse Author Level 3 exam

Certified RapidResponse Author Level 3 

  • Retake the exam

For Employees and Partners Only

Application Exams

  • Retake the application exam

Consultant Level Credentials


What are time-extended exams? 
To accommodate people that live in countries where English is not considered to be the primary language, we grant an additional 30 minutes for each exam. For Level 1 and application exams, you must select “Yes” to the “English as 2nd language” question in your Kryterion profile. During exam selection, you will then be presented with a list of exams that have the suffix “- Extended Time”. Selecting that exam will get you the additional 30 minutes. Anyone that has misrepresented themselves by selecting “Yes” when they not are not entitled to an extension are in violation of the programs terms and conditions, and are subject to loss of their credentials. The countries that DO NOT qualify for time extensions are: Australia, Belize, Bermuda, Canada, Ireland, New Zealand, South Africa, the United Kingdom, and the United States. This is based on country of residence, and not country of citizenship. For Level 2 and 3 exams, a 30 minute time extension happens automatically when you register and schedule one of those exams with Pearson VUE, provided you do not live in one the countries listed above.

How do I share my certificate to LinkedIn?
Log into your CertMetrics account and go to the Certifications link. For each certification you wish to share click on the Add to LinkedIn link. You will be prompted to log into your LinkedIn account. Once in LinkedIn, confirm the addition of the Kinaxis certification to your LinkedIn profile.

Exam Information

Who delivers the exams and how do I register?

Our certification exams are delivered worldwide using the Kryterion Webassessor tool. Visit the Kryterion website and create an account there using your Kinaxis Knowledge Network email address. Additional information can be found on our testing information page.

What is the cost of an exam?
Level 2 & 3 certification exams cost $400 USD for each attempt. Level 1 exams cost $100 USD for each attempt. Kryterion accepts credit cards as payment..

What is the exam re-take policy?Exams may be taken as often as needed, but we recommend some time in between attempts to recharge, and to study areas where you need more depth.

How do I find the exam information and objectives?
Exam details are available on the exam information page on the Kinaxis website. The current exams, exam numbers and durations are listed, with a link to the Certification Page on the Kinaxis Knowledge Network for the study guides, objectives, and study materials.  

What are the passing scores for the exams?
The passing score, or cut score for certification and accreditation exams will vary from exam to exam. A lower passing mark typically indicates a more difficult exam. Cut scores for our exams are listed on the exam information page. 

What happens after I pass an exam?
For all exams, you will get the results at exam completion. Within 1-2 days, you will receive an email from a sender called Kinaxis Certification, sent to the email address in your profile. The welcome email will contain information about accessing our certification management system, CertMetrics, and getting your PDF certificate. A certificate will be available for each credential achieved. We do not number our certificates, but each certificate has a verification code and validation URL on the front.

Is there a non-disclosure agreement, and terms and conditions associated with the exams?
Before attempting any exam, a candidate must read and agree to the terms of the non-disclosure agreement (NDA). Kinaxis does not tolerate the use of non-authorized training materials, such as purchased 3rd-party “study guides” or brain dumps. Anyone found violating this rule may face a lifetime ban from the program. We have a zero-tolerance policy. Candidates wishing to appeal their results may follow the appeal procedure described in the agreement.

What is the Kinaxis Privacy Policy regarding exam results and candidate information?
Except for administrative purposes within Kinaxis, exam results and personal information will remain confidential, and will not be disclosed by Kinaxis to any party other than the examinee, unless the candidate has chosen to “opt-in”, or if there is express written consent. This would include pass/fail status, exam scores, and a list of certifications held. We deeply respect the confidentiality and privacy of the candidate’s information. Candidates may access their records online and choose to “opt-out”.

Tracking your credentials

How can I track the credentials I have earned?
Our tracking system is called CertMetrics, and is available at any time. Log in directly, or for first-time users, follow the instructions in the congratulatory email. Once there, you can download your certificates and logos, update your demographic information and job title. You can find your account by sending an email to certification@kinaxis.com. There should only be one account assigned to each person.

Can I get a transcript of my results?
Using CertMetrics, you can log in and get a complete transcript of your exam results. You also may have the transcript sent securely to a third-party.

How do validate the authenticity of a Kinaxis credential?
Each certificate we issue for any earned credential has a Certificate Verification Link on it, and a Certificate Verification Number. Simply visit this link in CertMetrics, and enter the verification number. If the certificate is valid you will see a message like this, using a mobile in this example:

Certification image

Digital Certification Badges

What are Kinaxis digital certification badges?

Kinaxis digital badges can be claimed when employees, customers, and partners pass an exam. Like certifications, the badges are valid for 30 months.

How does my certification get displayed as a badge?

Kinaxis has partnered with Credly®, a best-in-class solution for issuing and managing digital credentials, to translate all certifications into a badge. The digital badges are issued and managed through Credly’s Acclaim Platform. The technology Credly uses is based on the Open Badge Standards maintained by IMS Global. This enables you to manage, share and verify your skills digitally.

What are the benefits of a digital badge?

Representing your skills in a digital badge enables you to share your abilities online in a way that’s simple, trusted and easy to verify in real time. Badges provide concrete evidence of what you‘ve done to earn your certification and which skills you’ve mastered. Credly’s Acclaim Platform also offers labor market insights based on your skills.

What information is stored within each badge?

Each badge contains the badge issuer (Kinaxis), the recipient (you), the issue date, the expiration date, a list of skills associated with the certification and the requirements to earn it, such as training, experience and any mandatory exam(s) passed. Anyone clicking on the badge will see the stored metadata.

What if I don’t want my badge to be public?

You can easily configure your privacy settings in the Acclaim Platform. You’re in complete control of your information and what you want to make public.

Can someone copy my badge and credentials?

While badges are digital image files, they’re uniquely linked to data hosted on Credly’s Acclaim Platform. This link to verified data eliminates the possibility of anyone claiming your credential and your associated identity. The metadata stored with the badge guarantees its authenticity and ensures you’re the sole owner of the badge.

How can I share my badge through Credly’s Acclaim Platform?

You can share your badge directly from the Acclaim Platform to LinkedIn, Twitter and Facebook, through email, embedded in a website, in your resume and email signature. You have to give the permission for the connection between the social media site and Acclaim to exist. At no time will Acclaim post without an action being initiated by the user. If you’re still not comfortable establishing this link, you can share your badge by using the public URL and posting it directly into your social media account as a status update or tweet.

Can I export badges issued through Credly’s Acclaim Platform to other badge-storing platforms?

Yes, you can download your badge from the Share Badge page. Your downloaded badge contains Open Badge Infrastructure (OBI) compliant metadata embedded into the image. This allows you to store your badge on other OBI-compliant badge sites.

I have a question about the Credly Platform. Where can I find support?

You can find answers to frequently asked questions here: https://support.credly.com/hc/en-us