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Blog
Project success can be difficult to define. It seems that it should be fairly straightforward but that has not been my experience. Every time my team starts a new project, we ask the client how they define success for the project. Many times we are still …
Blog
There is a lot written these days about customer loyalty and its importance particularly during difficult economic times. Can anyone afford to lose even one customer? The cost of acquiring a new name customer can be extremely high so doesn’t it make sense …
Blog
I have opined on this topic before, but I frequently come back to it in my current role as VP Professional Services and that is what constitutes a strategic vendor/customer relationship. This topic is on my mind today based on feedback from one of my …
Blog
I was recently reading an article in SupplyChainDigest titled: “ Rethinking China ”. The article ponders a couple of topics; one, is it really beneficial for the US economy to have such a trade deficit with China even if it helps individual companies?; …
Blog
Many times when software companies are selling to new prospects they speak of forming a partnership between the two companies. But what does that really mean? I had the opportunity to meet with some customers recently and was able to discuss with them …
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My colleague, Duncan Klett, recently wrote the blog titled “ Six lessons learned from six failed software implementations .” I completely agree with his lessons learned and recommendations, but I have many of my own! I want to outline two lessons learned …
Blog
Each day since the disaster in Japan, I wake up to more bad news. It is heart wrenching to continually read and watch videos of this tragedy. One wonders how this society can take much more, but they are resilient. Our Japanese employees are working …
Blog
I just read an article titled: “ Throwing Enterprise Software Vendors Under the Bus ” by Thomas Wailgum of Enterprise Software Unplugged on CIO.com . Obviously, I work for a SaaS based software company and we compete against some modules from the big ERP …
Blog
This blog post is the third in a series of implementation best practices. The way projects are run have changed significantly since I started consulting 19 years ago. In those days, it was unheard of not to be onsite at the client Monday through Friday …
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This blog post is the second in a series of implementation best practices and it focuses on user adoption and user buy-in. I frequently tell my implementation team that they need to be very concerned with user adoption and buy-in on the project or else …
Blog
This blog post is the first in a series of posts related to implementation success factors. We all know that this topic is not new and there is no shortage of published recommendations and ideas; so I find it fascinating that many projects still do not …
Blog
I recently read the article “ Coming Dominance of On-Demand Supply Chain Software ” by Dan Gilmore and it got me thinking about the history of SCM software implementations and where the industry is going. Just on a lark I Googled “failed supply chain …