More than just a service
Always here for you
Kinaxis is dedicated to providing the highest-quality customer service available. We’re here to ensure a successful implementation and provide ways to continuously leverage Maestro™ (formerly known as RapidResponse®) for your unique and ever-evolving supply chain planning needs. Along your transformation journey, our experts will share valuable insight and best-practice experiences to help you transform and manage your business – and realize value quickly and consistently.
Premier Support
Your success is our top priority. Every customer has access to our support experts as part of our standard support program. But for those who want a next-level experience, we offer Premier Support, delivering 1-on-1 guidance, expert advice, proactive health monitoring and fast response times.
Trusted by customers
Whether you’re looking to make the move off Excel, or exploring how to digitally transform your supply chain, we can help. We’re trusted by companies across industries and of all sizes and maturity levels.
Knowledge Network
As a Kinaxis customer or partner, your single point of entry to all support services is the Kinaxis Knowledge Network. Log or update cases, search our robust knowledge base, find out what’s new in Maestro, and ask questions in one of our discussion forums.
Supply planning
Unify supply chain planning to know sooner and act faster.
Maestro solutions
Discover how to skillfully align supply with demand on a weekly, daily and near real-time basis.