SOLUTIONS

Returns management

Deliver excellence throughout the entire customer journey

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Manage complex return order flows

Reverse logistics holds incredible untapped potential for driving customer loyalty, competitive advantage and business growth. Kinaxis provides global, multi-modal and omnichannel returns management across all B2B, B2C and D2C parties. The system automatically streamlines returns and advanced replacement order flows, optimizes transportation and route selection with smart rating and labeling, sends timely updates across the supply chain, and conducts cost analyses for all services. Our concurrent supply chain management platform enables real-time visibility and unique in-app control for outsourced depot activities, including inspection, repair and disposal.

Lower operational costs

Automate returns, return and ship, and advanced replacement order flows, as well as costing analysis, including all services in the order flow.

Reduce transportation costs

Optimize transportation and shipping options based on product, origin, destination and customer requirements.

Improve network collaboration and asset utilization

Gain real-time visibility into and control over inventory and outsourced depot activities, including inspection, repair and disposal.

Elevate customer satisfaction

Streamline and automate to provide the optimal reverse logistics process that consistently meets your customers' needs.

Innovative brands trust Kinaxis.

Companies across industries and of all sizes and maturity levels trust us to help them take control of their integrated business planning and digital supply chain. From moving off Excel to complete digital transformations, read our customer success stories to see how Kinaxis customers use our concurrent planning and execution techniques to get real results.

Why Kinaxis for returns management?

Kinaxis streamlines returns and advanced replacement order flows, optimizes transportation and route selection with smart rating and labeling, sends timely updates across the supply chain, and conducts cost analyses for all services. Our concurrent supply chain management platform enables real-time visibility and unique in-app control for outsourced depot activities, including inspection, repair and disposal.

Visibility into the full returns process

Gain critical visibility into the full returns process across your network of outsourced parties, including returns processing (sorting) centers, liquidation services, carriers and warehouses.

Kinaxis Automation & exceptions management

Enable quick resolutions

Automated returns processes track dependencies between each transaction and event; timely alerts and in-app coordination between multiple parties enable quick resolutions

Boost operational processing speeds

Robust API integrations with systems like ERP and WMS boost operational processing speeds and converge all flows onto a single platform, enabling greater optimization via order splitting and consolidation.

Why wait? Transform your supply chain in 12 weeks or less.

Go beyond pilots and proofs of concept. Achieve supply chain agility and transparency with the fastest in-production, end-to-end go live on the market. It's time to invest in a solution that ends Excel silos, suits your budget and timeline, and has the option to expand capabilities as your supply chain evolves.

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Take control of your supply chain

Brochure

An overview of Kinaxis supply chain execution capabilities, including control tower and supply chain visibility, order management, transportation management, returns management, spare parts management, and sustainability management.

Kinaxis concurrent execution product brochure

White paper

In today’s supply chain complexity, consisting of multi-flow, multi-party, multi-region supply chains, this paper examines why solutions must connect and optimize across the entire ecosystem to consistently deliver on the perfect order.

The Art of Consistent Perfect Order Delivery

White paper

Transport management activities are just one component of high-functioning supply chains. Ideally, a solution should leverage data across orders, inventory, logistics, and transport to automate and optimize across the full order lifecycle.

TMS+ Go beyond transport to optimize cost, service and resiliency

Learn more about global returns management

Kinaxis gives you the agility to make fast, confident supply chain decisions. Plan for any future. Monitor risks and opportunities. Respond at the pace of change.

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