solutions
Efficient returns management for a seamless customer experience
Optimize reverse logistics to reduce costs, improve efficiency, and turn returns into a competitive advantage—enhancing customer satisfaction at every step.
Features
Automate and optimize
complex return order flows
Automate and optimize carrier selection and order consolidation, as well as pickup and shipping activities, like label printing and carrier pickup. Integrate with partner systems, like WMS, and keep all parties informed around planned activities.
Automate and optimize reverse logistics processes, such as carrier selection and return order consolidation. Get visibility into every milestone and transaction, and coordinate detailed instructions around pickup, inspection, and delivery.
Centralize details about entitlements, service level expectations, and order constraints, as well as all other required documentation for authorized returns. Automate all steps to plan RMAs from warranty checks to final return processing.
Generate return order labels and gain milestone visibility into the order return process. Leverage cascaded alerts down the network, for better warehousing and depot planning, as well as detailed cost capture and automated invoice matching..
Automate and optimize carrier selection and order consolidation, as well as pickup and shipping activities, like label printing and carrier pickup. Integrate with partner systems, like WMS, and keep all parties informed around planned activities.
Automate and optimize reverse logistics processes, such as carrier selection and return order consolidation. Get visibility into every milestone and transaction, and coordinate detailed instructions around pickup, inspection, and delivery.
Centralize details about entitlements, service level expectations, and order constraints, as well as all other required documentation for authorized returns. Automate all steps to plan RMAs from warranty checks to final return processing.
Generate return order labels and gain milestone visibility into the order return process. Leverage cascaded alerts down the network, for better warehousing and depot planning, as well as detailed cost capture and automated invoice matching..
Brochure
Explore our supply chain execution solution
An overview of Kinaxis supply chain execution capabilities, including control tower and supply chain visibility, order management, transportation management, returns management, spare parts management, and sustainability management.
Benefits
Uplevel reverse logistics
Unlock incredible potential for driving customer loyalty, competitive advantage, and business growth.
Lower operational costs
Automate returns, return and ship, and advanced replacement order flows, as well as costing analysis, including all services in the order flow.
Reduce transportation costs
Optimize transportation and shipping options based on product, origin, destination, and customer requirements.
Improve network collaboration and asset utilization
Gain real-time visibility and control over inventory and outsourced depot activities, including inspection, repair, and disposal.
Elevate customer satisfaction
Streamline and automate the optimal reverse logistics process that consistently meets your customers' needs.
Resources
Take control of your supply chain
Learn more about achieving end-to-end supply chain excellence with the #1 supply chain orchestration platform.
maestro™ platform
See intelligent returns in action
Experience Maestro™ live with a Kinaxis expert.