Sonus Networks

The Challenge and Benefit

Committed to delivering cutting-edge products in a rapidly evolving industry, Sonus was faced with the challenge of meeting customer demands in a timely and efficient manner. Struggling with the reality of not being able to easily consolidate data from multiple sources, it was dealing with delays in understanding the impact of changes to its supply and demand plans. These data syncing issues also made running real-time sales and operations (S&OP) meetings virtually impossible. Finding what needed attention was painful and slow.

Kinaxis RapidResponse has enabled Sonus to improve daily operations in its demand and supply management, inventory optimization and S&OP. Sonus is now able to provide customers with real-time feedback on order change requests, and RapidResponse has revolutionized Sonus’s management of potential new sales opportunities.

In essence, Sonus has been able to close the loop on its supply and demand plans, allowing for rapid collaborative change management and the ability to simultaneously plan, monitor and respond. Key decision-makers across all departments now see the same information at the same time, instead of struggling to reconcile disparate Excel spreadsheets and data. What’s more, thanks to enhanced visibility and alert monitoring, they no longer have to wait for the next monthly planning cycle to respond to changes or course correct.